Shipping policy
Shipping & Delivery Policy
Last Updated: 5 September 2026
This Shipping & Delivery Policy explains how orders placed through Bivol.in are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms mentioned in this policy.
1. Order Processing
All orders placed through Bivol.in are subject to order confirmation and product availability.
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Orders are generally processed within 1-7 business days after successful payment confirmation.
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Orders placed on Sundays or public holidays may be processed on the next business day.
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In case of any delay in processing, we will make reasonable efforts to inform you through your registered email address or phone number.
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Orders may be cancelled if the product is unavailable, the delivery address cannot be verified, or there is a suspected fraudulent transaction.
2. Shipping & Delivery Time
Once your order has been dispatched, it will be handed over to our designated courier or logistics partner.
Estimated delivery time:
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Standard Delivery: 3–7 business days after dispatch.
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Delivery timelines may vary depending on the destination, product availability, courier operations, weather conditions, public holidays, and other circumstances beyond our control.
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Remote and certain non-serviceable locations may require additional delivery time.
The delivery date shown during checkout, where applicable, is an estimated date and is not guaranteed.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.
Where free shipping is offered, the applicable terms and minimum order value, if any, will be clearly communicated on the website.
Bivol reserves the right to change shipping charges from time to time. Any applicable shipping charges will be shown to the customer before payment is completed.
4. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation containing the relevant tracking details.
You can use the tracking information provided by the courier partner to monitor the status of your shipment.
If tracking information is not updated immediately after dispatch, please allow some time for the courier partner's system to update.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
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Full name
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House/Flat/Building number
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Street/Area
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City
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State
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PIN code
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Contact telephone number
Bivol will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.
If an order is returned to us because of an incorrect address or repeated delivery failure, additional shipping charges may apply for re-delivery.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts before returning an undelivered shipment to us.
Customers are requested to ensure that someone is available to receive the order and that the registered phone number remains reachable during the delivery period.
7. Delayed or Lost Shipments
Although we work with reliable logistics partners, unforeseen circumstances may occasionally cause delivery delays.
These may include:
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Severe weather conditions
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Natural disasters
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Transportation disruptions
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Strikes or operational issues
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Public holidays
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Government restrictions
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Incorrect address information
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High-volume periods
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Other circumstances beyond our reasonable control
If your order appears to be significantly delayed or lost, please contact our customer support team with your order details so that we can coordinate with the courier partner.
8. Damaged Packages
Customers are advised to inspect the package at the time of delivery.
If the package appears to be visibly damaged, opened, tampered with, or otherwise compromised, please:
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Take photographs or videos of the package before opening it.
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Report the issue to us as soon as possible.
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Provide your order number and supporting photographs/videos when contacting us.
Claims relating to damaged products may be subject to verification and the terms of our Return & Refund Policy.
9. Undelivered or Returned Orders
An order may be returned to the sender due to circumstances including:
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Incorrect or incomplete address
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Customer unavailable after repeated delivery attempts
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Customer refusing delivery
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Incorrect contact information
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PIN code/serviceability issues
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Other courier-related delivery failures
If an order is returned to Bivol for reasons attributable to the customer, re-shipping may be subject to additional delivery charges.
10. International Shipping
Unless specifically stated on the website, Bivol currently ships orders within India only.
International shipping, if introduced in the future, may be subject to additional shipping charges, customs duties, taxes, import regulations, and other applicable charges.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us through the contact details provided on our website.
Website: Bivol.in
For faster assistance, please include your order number, registered email address/phone number, and details of the issue when contacting us.
Bivol reserves the right to update or modify this Shipping & Delivery Policy from time to time. Any changes will be published on this page with the updated date.