Frequently Asked Questions

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Support hours: Monday–Sunday, 9am–9pm
How long does it take to process an order? +
Orders are typically processed within 1–3 business days after payment confirmation. Once your order is dispatched, you'll receive a confirmation email with tracking details.
How long will it take to ship my order? +
After dispatch, Standard Delivery takes 3–7 business days depending on your location, courier operations, and weather. Remote areas may take a little longer.
How do I track my order? +
Once dispatched, you'll receive a shipping confirmation email/SMS with tracking details. If tracking isn't updated right away, please allow some time for the courier's system to sync.
Do you offer free shipping? +
Yes! Free shipping on orders above ₹999. Below that, shipping charges will be shown at checkout.
What is your return policy? +
We have a 7-day return policy — you can request a return within 7 days of receiving your item. The item must be unused, unworn, with tags, and in original packaging, along with proof of purchase. To start a return, email info@lafashionz.com.
When will I get my refund? +
Once your return is received and inspected, we'll notify you of approval. If approved, you'll be refunded to your original payment method within 10 business days. If it's been over 15 business days, please contact us.
What if my product arrives damaged or wrong? +
Please inspect your package on delivery. If it looks damaged or tampered with, take photos/videos before opening it and contact us immediately with your order number.
How do I choose the right size? +
Check our size chart for detailed measurements. If you're unsure, reach out to us via WhatsApp, call, or email for guidance.
What sizing options do you offer? +
We cover Baby (6–36 months), Tiny Boys/Girls (3–8 yrs), and Boys/Girls (9–16 yrs). Exact measurements are available on each product's size chart.
What material are your products made of? +
We use organic & conscious fabrics designed to be soft, breathable, and comfortable for kids' skin.
What payment methods do you accept? +
We accept the payment methods shown at checkout — cards, UPI, netbanking, and Cash on Delivery (where available).
Do you ship internationally? +
Currently we ship within India only. If international shipping is introduced, it will be announced on the website.
Where are your stores located? +
We have stores in Namakkal (Salem Road) and Erode (Gobichettipalayam). See the full list and directions on our Store Locator page.
How do I contact customer support? +
📞 +91 7010145445  |  📩 info@lafashionz.com
Support hours: Monday–Friday, 7am–3pm.